Beyond salary, emotional intelligence, and performance in hybridenvironments

Dislayne González Morales

Resumen:

This study analyzes the relationship between emotional intelligence and job performance in hybrid contexts, characterized by a combination of in-person and remote learning modalities. Using a quantitative correlational approach and a cross-sectional design, validated scales were administered to a sample of 120 Latin American workers from various sectors, including technology, education, telecommunications, and public administration. The results showed a positive correlation between emotional intelligence and task performance (ρ = 0.65) and contextual performance (ρ = 0.56), as well as a negative correlation with counterproductive behaviors. These associations support the literature that highlights the strategic value of emotional competencies in complex work environments. The study highlights the significance of recognizing emotional intelligence as a multifaceted resource that fosters adaptation, psychological well-being, and organizational effectiveness. It also highlights the need to integrate emotional development programs into human talent management, particularly in hybrid frameworks where autonomy, asynchronous collaboration, and emotional regulation are key factors. The study provides relevant empirical evidence for the formulation of organizational policies that aim to strengthen human capital beyond traditional economic incentives.